Service Packages

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On-site service:
Convenient dates for your service visits are arranged with our staff when we deliver your bike.

Experience has taught us that regular preventative maintenance is much better than simply reacting to problems as and when they occur. By choosing our on-site service option you’ll have the peace of mind that potential problems are likely to be identified and dealt with before they arise, thereby helping ensure your ebike is safe and in good working order.

In the unlikely event that an unexpected problem arises – for example a puncture or broken front light – simply call or email us to bring forward a scheduled service and we will visit and carry out repairs.

Note: On-site service visits must be used within 12 months of ebike purchase and are non-transferable in the event that ownership of the e-bike changes.

Note: If you would prefer to bring your ebike to our Suffolk workshop for servicing, the cost is £40 plus VAT.